Are you looking to exchange your MoroccoPoufs.com product? We’ve got you covered! Please check out our return policies below!
Returns for products purchased from Moroccopoufs.com must be made within 14 days of delivery. They must be shipped back in the original packaging, being clean, undamaged, and unwashed. MoroccoPoufs will not accept any refund requests for products that have been used or damaged.
At MoroccoPoufs.com, customers in EU countries can receive free returns on any order within 14 days of delivery.
Generally, it takes 3-5 days for us to receive and process your return before issuing a full refund.
What is the process for returning my order?
If you are not completely satisfied with the product, you can request a return label from us. To return a product, please follow these steps:
What kind of return choices do I have available to me?
It’s unfortunate that the article did not meet your expectations. We will happily ship out your new replacement once we receive the return package.
Would you like to cancel your order? We can issue a refund for your payment once we have received the returned item in perfect condition.
What methods are available for me to check my return status?
Once we get your return, we will send you an email notification. It’s possible that your parcel has already been delivered, but you haven’t yet been informed of it. Please don’t worry, it can take up to 24 hours before we have finished processing your return.